All orders will be shipped out in 5-9 working days (excluding Apparel, Outerwear, Accessories and Lanvins), unless your order goes out of stock. The reason for our longer processing time, is because of the strict quality control checks we carry out before shipping any product to you. We want to ensure you receive only the very best and are fully satisfied. We would never want you to receive anything below our standards.
If in the case your order is out of stock, you will be contacted by our support team through email. Your tracking code(s) will be provided through the email you have provided with your order, so you will be able to track you're parcel(s) delivery date and shipment status.
Please note that tracking does not always update instantly after you receive your tracking number. This is due to the special shipping route we use, which ensures your order is handled with care and clears international customs as smoothly as possible.
Rest assured, your parcel has already been shipped from the moment your tracking number is provided to you. Updates can take a few days to appear, but once the tracking updates, delivery typically takes place within 24–48 hours.
We take every precaution to ensure your parcel clears customs smoothly. In the rare case that it gets detained, we will promptly ship a replacement to you at no extra cost.
You can make your return or exchange request via our Return Portal
Within 30 days of fulfillment you are able to return new, unused items for a full refund. Once we receive the return, it may take up to 7 days to process. Please read our Refund Policy for more information.
