We understand that sometimes circumstances may arise where you need to cancel an order. Our policy allows for cancellations and refunds within 72 hours of the order being placed. In rare cases where we have not yet shipped your order after our processing period of 5 to 10 business days from the order date, we will also allow cancellation for a refund.

We take your payment security seriously, and in the event that your card has been charged more than once for a single order, we will promptly refund the excess amount within 4 hours from the order date. At our company, we strive to provide excellent customer service and will do our best to accommodate your needs.

The products sold on Prsnlplg are usually unisex. We always request that you take your European size, which does not change from model to model. If you have any questions, feel free to contact our chat team by clicking on the bottom right of every page.

For Yeezy Boost 350 V2, Yeezy Boost 500 and Yeezy Boost 700 and Yeezy 700 V2 we recommend going up half a size up from your regular shoe size. E.g. if you're a size 44, get a 44 2/3. If you wear a 43, we recommend taking a size 44.

For Yeezy Boost 700 V3, Yeezy 380, Yeezy Slides and the Yeezy Foam runners, it is recommended to go at least one size up.

Jordan 1's usually fit true to size compared to usual sizing in the majority, therefore we would suggest that you stay true to size or go half a size down for a tighter fitting.

Jordan 3's generally fit true to size in the majority of cases. so we would suggest sticking with your usual size when buying Jordan 3's. However Jordan 3's can have a narrow toe box so if you do have particularly wide feet you might be best going for half a size up to avoid them being too tight on the toe box.

As for the Jordan 4's, they tend to be a little snug by design therefore if you like a snug shoe then by all means go for your usual size, on the other hand if you like a little more room around your foot for a comfier fit then we would recommend going half a size up.

The Air Jordan 5 fits true to size so there's no need to size up or down.

The Jordan 6's fit relatively true to size. Some will get away with going half a size down because the sneaker has a roomy toe box.

The Dunks has been and is consistently true to size. They might feel slightly narrow, so if you do have wider feet, we highly recommend going up half a size.

We are committed to providing you with the highest quality products, which is why we have strict quality control measures in place. To ensure that you receive only the best, our order processing time is typically 3 to 8 business days, excluding weekends and holidays

Europe: 7-18 days

North America: 2-15 days

South America: 7-20 days

Asia: 1-5 days

Oceania: 3-15 days

* Disclaimer: Shipping time is from the moment it has been shipped* We offer worldwide shipping for our products, but please note that we cannot guarantee delivery times and cannot be held responsible for any delays that may occur as a result. We use third-party shipping companies to deliver our products. If there is a delay you will also immediatly be notified by our team about the delay.

We strive to provide the best shipping experience for both European shoppers and those residing outside the European Union. For our European customers, we ship sneakers from our warehouse in Germany or the Netherlands. This location allows us to efficiently ship to customers within Europe while avoiding the potential for customs fees and taxes. By shipping from within the EU, we can ensure a smooth, fast and hassle-free delivery experience, saving our European customers from any additional charges that may arise during the import process.

We understand that it can be frustrating when updates are not provided, but please be assured that when you receive a tracking link, your order has already been shipped from our warehouse and is on its way to you. Sometimes there may be a long wait due to a high volume of shipments and limited flights to certain countries.

Possible reasons for a delay could include our strict quality control measures taking a bit longer than anticipated, special sales, or the holiday season, which may result in a surge in demand for sneakers and longer processing times. Rest assured, if such circumstances arise, we will promptly inform you and work to find a suitable solution.

Yes ! Once you have recieved a tracking code from us you will be able to track your order through our website.

The following methods of payment are accepted:

  • Debit or Credit Card payments
  • iDEAL
  • Sofort
  • Apple Pay
  • Paypal
  • Bancontact
  • Klarna