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Our products are Grey Market , produced in the same starting factories and using the same materials as retail and resell versions (Excluding Watches. Cartier and Hermes).

These are typically early production batches made 6–12 months before official release that did not pass the brand’s final quality control. As a result, minor imperfections may occasionally be present.

Each item is carefully inspected before shipping, and any correctable imperfections are addressed without compromising the materials or structure. The pictures on our website are after corrections have been made.

All orders are shipped within 2–6 working days, excluding Apparel, Accessories, Lanvins, Louboutins, and Golden Goose. These items require additional processing time as they are carefully handcrafted to ensure the highest quality.

Each order undergoes strict quality control before shipping to ensure you receive only the best.

If an item is out of stock, our support team will contact you via email. Tracking details will also be sent to your email so you can follow your parcel’s progress.

Tracking may take a few days to update due to our shipping route. Once active, it updates regularly and delivery typically occurs within 24–48 hours.

We take every precaution to ensure smooth customs clearance. If your parcel is detained, we will send a replacement at no extra cost.

You can make your return or exchange request via our Return Portal

Within 30 days of fulfillment you are able to return new, unused items for a full refund. Once we receive the return, it may take up to 7 days to process. Please read our Refund Policy for more information.